CVS - Alabaster, Alabama

Angelia B.

Since moving to this area, this CVS has become my go-to spot for almost everything! 💯👍The location is great, the staff is awesome, and I absolutely love❤️ the coupons they offer. I recently received a summary showing I saved nearly $50 over the year—every little bit helps! 💪Be sure to stop by your local CVS in Alabaster.😁

Stephanie H.

I recently had to change providers and pharmacies due to insurance and wasn’t aware that CVS Alabaster didn’t accept my insurance either. (I mean, who doesn’t accept Blue Cross!?) so after being terribly frustrated with the local big box pharmacies in the area and the mom and pop pharmacies are hard to get to due to their schedules, we decided to switch to Amazon for our medication. The process would be simple enough, IF CVS ANSWERED THE PHONES! Amazon can’t retrieve the prescription and when calling CVS and leaving a detailed message (because apparently the customer calls gets ignored too)

It’s never busy in there

Medications are held in limbo. CVS said to have them call them. Amazon tries but gets no answer. Thank goodness I’m ok for three months but it should not be this difficult.

Debbie R.

I have been a loyal customer of this CVS for many years and I have grown more and more dissatisfied with their service. Not only does the pharmacy roto calls fill up my voice-mail box on prescriptions I don't even need, but today may have been the final straw.
Me: "I am looking for sinus rinse bottles." (After checking the entire aisle.)
CVS rude clerk: "The sinus stuff is down there."
Me: "I know. That is where I looked for the sinus rinse bottles."
CVS rude clerk: "Well, we have 'never' carried those."
Me: "Yes you have. I have bought one here before."
Rude clerk: "Well we don't carry them now."
Me: shake my head and head to Brooklere, who had them in stock.

How can you know that you have never carried them?

When worked for CVS years ago, I was told by a wise manager that people coming in here usually are not feeling well, so treat them kindly. I didn't feel well today when I came in and I left in tears from frustration. You might want to add this to your training.
I am seriously considering moving all of my prescriptions to Brooklere Pharmacy.

Suzanna R.

Cannot get to a live person yo ask a question. Just goes in circle. Forces you to leave a VM. I just need to know options on an $800 prescription I cannot afford and will have to cancel. I am really frustrated

kw1k S.

Got bless this pharmacy. Hospital just discharged my wife a little after 8 and she’s in pain and sick. Walgreens on 119 with 30 minutes til closing turned me away from filling the prescription and said they didn’t have time. These wonderful folks at cvs worked on my order even after closing to ensure she didn’t have to go all night in pain! Thank you CVS!!

Judy L.

Needed to get shampoo and conditioner for my Grandson. Greetings as I entered the store. The items I bought were on sale! I am ready to check out and have to wait maybe a minute. Greetings again, and a swift check out. Store was well stocked and clean. A helpful CVS.

Claire B.

They cancel pickup orders with no reason. I was in the store at the front for over 6 mins waiting to check out. Had to go to the pharmacy where they made an intercom announcement for an employee to come to the front. Finally, a male came who talked heavily about his “diabetes.” Go to Walgreens.

Brittany F.

Pick up too longer than stated. 1 item and not fulfilled.